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Complaints

At Snap-Bet, we strive to provide the best possible service to our customers. However, we understand that issues may arise from time to time. If you have a complaint or concern, please fill out the form below, and our team will address it as soon as possible.

Complaints Process

1

Submit Your Complaint

Fill out the complaint form below with as much detail as possible.

2

Acknowledgment

You will receive an acknowledgment of your complaint within 24 hours.

3

Investigation

Our team will investigate your complaint thoroughly.

4

Resolution

We aim to resolve all complaints within 14 days, and you will be informed of the outcome.

Complaint Form

You can attach screenshots or other relevant documents (max 5MB per file)

Escalation Process

If you are not satisfied with the resolution of your complaint, you can escalate it to our senior management team by emailing escalations@snap-bet.com with your complaint reference number.

If, after exhausting our internal complaints process, you are still not satisfied with the outcome, you may refer your complaint to an independent third-party dispute resolution service.

We are committed to resolving all complaints fairly and promptly. Your feedback helps us improve our services.

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